Privacy policy
At CARINE, we believe that protecting your privacy is an essential part of serving you well. When you shop with us, browse our website, or get in touch, you trust us with your personal information. We are committed to handling that information responsibly, securely, and transparently.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
Information We Collect
Depending on how you interact with CARINE, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase history
- Account details (if you create an account)
- Communications you send us
- Device and browser information
- IP address
- Website usage information
- Products viewed, wishlisted or added to cart
Payment information is processed securely through trusted payment providers. CARINE does not store your full credit or debit card details.
How We Collect Your Information
We collect information:
- Directly from you when you place an order, contact us or create an account.
- Automatically through cookies and similar technologies when you browse our website.
- From trusted service providers who help us operate our online store.
- From Shopify and other partners where necessary to provide and improve our services.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange shipping and deliveries
- Process returns and exchanges
- Provide customer support
- Manage your account
- Improve your shopping experience
- Remember your preferences
- Recommend products you may enjoy
- Prevent fraud and keep our store secure
- Comply with legal obligations
If you subscribe to our mailing list, we may also send you:
- New product launches
- Exclusive offers
- Collection announcements
- Special promotions
You can unsubscribe from marketing emails at any time using the link included in every email.
Payments & Security
Your financial security is extremely important to us.
All payments are processed using secure, encrypted payment gateways provided by trusted third-party payment processors.
CARINE will never ask you to send credit card information via email, WhatsApp, Instagram, Facebook Messenger or any other messaging platform.
While we take appropriate security measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Sharing Your Information
We never sell your personal information.
We only share your information where necessary, including with:
- Shopify, which powers our online store
- Secure payment providers
- Courier and shipping companies
- Technology providers who help us operate our website
- Customer support services
- Analytics providers that help us improve our store
- Legal authorities where required by law
These trusted partners only receive the information necessary to perform their services.
Shopify
Our online store is powered by Shopify.
When you use our website, certain information is collected and processed by Shopify in order to operate the store, process transactions, improve security, and provide services to both CARINE and our customers.
Some Shopify services may also use information gathered from interactions across Shopify-powered stores to improve fraud prevention, advertising and platform performance.
You can learn more about Shopify’s privacy practices by visiting:
Cookies
Like most online stores, we use cookies and similar technologies to:
- Keep your shopping cart working
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Personalise your shopping experience
Depending on your location, you may be able to control or disable certain cookies through your browser settings or our cookie preferences.
Third-Party Links
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their own privacy policies before sharing personal information.
Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
- fulfil your orders
- provide customer support
- comply with legal obligations
- resolve disputes
- enforce our policies
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your personal information
- Request that your information be transferred where legally applicable
- Withdraw consent to marketing communications
To exercise any of these rights, please contact us using the details below.
International Transfers
Some of the companies we work with, including Shopify, may process or store your information in countries outside South Africa.
Where required, these transfers are protected using recognised legal safeguards and appropriate security measures.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or technology.
Any updates will be published on this page together with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@carine.co.za
Phone: +27 83 702 7979
Instagram: https:instagram.com/carine.co.za