Refund policy
Last Updated: 11 July 2026
We want you to love what you hold. If a garment or accessory isn't an absolute perfect fit, our return process is designed to handle your pieces with grace.
Return Window We offer an extended, worry-free 30-day return window from the day you receive your package to request an exchange or return.
Free Courier Collection To keep your experience seamless, Carine provides free courier collection within South Africa for all qualifying returns.
Item Condition To qualify for a return or store credit, items must be sent back in their original, pristine condition — unworn, unwashed, and unaltered, with all original boutique tags still firmly attached.
Damaged or Faulty Items If an item arrives damaged or defective in transit, please notify us within 7 calendar days of delivery so we can prioritise a swift, beautiful replacement or full refund.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Return shipping is complimentary for approved returns.
Exclusions Please note that the following items are not eligible for standard returns or exchanges:
- Custom-made items
- Personalised pieces
- Final warehouse sale items